Business Technology Services
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Support and Services

What We Provide to Your Organization

 

What you get when you contact ProCompRx is specialized interactive quotes over the phone or via e-mail, a live intelligent and easy to talk to systems professional, proactive On-Site system consultation, competitive pricing, over a decide of Information Systems and Technology experience, and a piece-of-mind in knowing your system is in good hands.  We offer everything from complete office maintenance contracts to single user PC service agreements.  We guarantee all of our work and facilitate all third party warranties so that you can devote your time and efforts where you need them, not wasting YOUR time with frustrating system issues.  ProCompRx is dedicated to customer satisfaction and we do everything within our power to guarantee our services and complete customer satisfaction.

 

 

Fast pricing quotations over the phone or via e-mail

 

 

  • Contact us today to inquire on your system needs and receive fast pricing quotations over the phone or via e-mail.  We can help ascertain your system needs to resolve your issues over the phone, and discuss what further actions are required to get you up and running smoothly and as fast as possible.  Our experience and professional proactive approach to system diagnostics and repair can facilitate all your system requirements fast and at cost effective pricing.

 

 

OnSite Consultation and Site Survey

 

  • We can provide on-site consultations, identifying your infrustructure needs and advising proactive measures which can be facilitated by ProCompRx.   In addition, should you want to have immediate insight to your system and network, ProCompRx can provide your organization a complete site survey, outlining all of your assets and giving you a complete overview of your infrustructure. 

 

  

Scope of OnSite and Remote Services


1. Server Support and Troubleshooting 

 

  • Repair servers running Windows Server 2000 and Windows Server 2003.
  • Install the latest Microsoft Critical Security patches and Service Packs.
  • Maintain latest Anti-Virus definition files for server and end-user connectivity.
  • Perform installations, upgrades, moves and take-downs of Server equipment.
  • Server system tune up (Defragmentation, Disk Scans, Removal of unused/unneeded software, System Performance Configurations)
  • Scan and removal of “Spyware” or other programs that may be running on the Server systems without your knowledge.
  • Assist with Server Application troubleshooting on programs from companies such as Microsoft, Symantec, IBM, and many more, including third party software.
  •  Assist with Server configuration diagnostics and configuration troubleshooting.

 

2. Network Support and Troubleshooting
     

  • Support for Windows Server network connectivity and availability.
  • Perform User/Group administration and troubleshooting.
  • Manage/Troubleshoot Microsoft Exchange Server and Outlook mailbox connectivity.
  • Manage/Troubleshoot Network infrastructure (Hubs. Switches, Routers, Cabling).
  • Manage/Troubleshoot Wireless Network Access Points and connectivity.
  • Manage/Troubleshoot Network printer configuration and availability.
  • Manage/Troubleshoot Network services (DHCP, DNS, WINS, ISA, RADIUS, etc)

3. Backup and Disaster Recovery Support

 

  • Audit current backup and disaster recovery plans and ensure sufficient coverage to enable the fast recovery of business processes.
  • Ensure proper configuration and integrity of running backups.
  • Suggest and implement new backup strategies.
  • Provide options for offsite storage or transfer of backups.

4. Documentation of Critical Systems

 

  • Diagram Network hardware noting critical client system information.
  • Document Server configurations
  • Document IP infrastructure
  • Inventory business system assets throughout the organization.

5. Technology Planning for the Future

 

  • Help plan I.T. budgeting for computer related resources
  • Provide insight on technology trends that may affect the client.
  • Research and I.T. topic that the client has an interest in learning about.
  • Demonstrate new technologies where possible.

 

 

ProCompRx can also provide many other services, which include but are not limited to:

 

  • EMail Support
  • Citrix MetaFrame Support
  • Telecom/Phone Support
  • VoIP Support
  • Voice/Video Conferencing Support
  • Network Wireing
  • Hardware Installation and Setup
  • Datacenter Implimentation

 

 

 

 

Please contact us at support@procomprx.com for any questions or inquiries.