WHO WE ARE

We are a proactive, innovative, out-of-the-box company, providing professional, experienced support, geared towards the home, home office, and small business customer, within a Microsoft Windows environment.  Focusing importance on our customers' expectations and requirements, for stability and performance of their computing systems.

At ProCompRx, we value the customer and take pride in giving a level of support that is expected by individuals who require fast and efficient troubleshooting, service, and repair to their systems.  We understand the frustration that comes about when systems go down or do not perform or function as they should. As we have all been in that position, we sympathize with our customers and with their frustrations. Focusing on the customer as well as the system, we strive to  provide a service that will resolve the problems, at the same time put the customer at ease in knowing their system is well taken care of.

Specializing in the Microsoft Windows environment, we utilize our skills and knowledge to troubleshoot, service, and repair all of the Windows operating systems, covering Windows 95, 98, NT, 2000, and XP, and Vista, as well as, Server platforms from NT, 2000, 2003, and soon to be released Vista.  Our scope of services do not end at the operating system.  We have the background and hands-on experience with various programs and software suites, including, but not limited to, office productivity, communications, multimedia, security, anti-spyware, and anti-virus applications.  Our support covers, installation/uninstallation, support, configuration, and repair of the software running on your system. 

Aside of our customers’ software needs, we provide servicing and repair of all of our customer's systems hardware components.  We have the ability to diagnose, troubleshoot, and replace all of the components within your system, from processors, memory, and motherboards, to hard drives, video cards, sound cards, and network interface cards, as well as all peripherals including printers, monitors, and input devices.  Our customers are provided with upgrades, warranty, and replacement of any of these components.  Understanding that any software platform will only be as stable as the hardware on which it is operated, we can perform the actions needed to have our customers’ complete system running with the needed performance and stability they demand.

We also cover diagnostics, service, and repair of network and networking devices.  This entails cabling from end-to-end, hubs and switches, routers and hardware firewalls.  Possessing the knowledge and experience, we have the ability to support various makes and models of networking hardware platforms, including Cisco, Linksys, D-Link, Netgear, and so on.  Without a solid connected network, stand along computers aren't much use in this day and age, when the electronic document is e-mailed in lieu of sending bulky envelopes.  We know the importance of our customers’ network connectivity between your systems and the Internet, and take an approach that considers our customers needs and requirements for their systems to have complete uncompromised connectivity in a safe and secure environment.

We are a complete support company, and want to be our customers’ single point of contact; our customers’ one-stop systems support facilitator. 

 Company history

ProCompRx is a start-up company founded in 2005.  We have been in the Information Systems & Technology field for over a decade, working with companies running single office environments to large global multi-site infrustructures.  We have a strong basis in the Microsoft environment, with years of training, certifications, and hand-on experience with various Server and Desktop providers, including Dell, Compaq, HP, and Sony to name a few.  We are have also specialized in many network components, including several manufactures of routers, switches, and DSL/Cable modems, including Linksys, Cisco, Netgear, D-Link, Motorola, and so on.  We are Dell certified, Microsoft certified, and hold technical certification in Computers Applications and Networks (CAN).  We have always dedicated our knowledge and skills towards our customers and will always strive for nothing less then our customers’ complete satisfaction, guaranteed